2020 Global Identity and Fraud Report
Challenging businesses to think differently about customer engagement
Desires for a better experience and concerns for security are still shaping the digital relationship between consumers and businesses, and identity is finding its way into every customer decision. The idea for Experian’s 2020 Global Identity and Fraud Report was to explore such insight. Based on input from over 6,500 consumers and 650 businesses worldwide, we developed an understanding of the complicated relationship people and businesses have with identity.
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