The impact of COVID-19 on digital customer experience and fraud prevention.

This COVID-19 crisis is a test of our resilience and the financial services landscape could change permanently during the recovery. The promise of harnessing telco data and decisioning to drive better financial inclusion and equitable…

Digital identity solutions are a crucial component to enhancing the customer experience in digital transactions. Driven by verified data, digital identity as a concept benefits both businesses and consumers. Innovative and effective solutions can prevent…

The world is still grappling with the mental, emotional, and financial toll of the Covid-19 pandemic but there are clear signs of hope and resolution ahead. Consumer concerns about their personal finances have started to…

Using alternative data and leveraging the power of digital can help build credit profiles faster, and secure customer authentication in today's hyper-connected world.

In one of the largest studies of its kind, Experian surveyed 3,000 consumers and 900 businesses to explore the shifts in consumer behaviour and business strategy pre- and post-COVID-19.

In one of the largest studies of its kind, Experian surveyed 3,000 consumers and 900 businesses to explore the shifts in consumer behaviour and business strategy pre- and post-COVID-19.

The recent Digital Economy Agreement (DEA) between Singapore & Australia is set to upgrade the digital trade arrangements between Australia and Singapore significantly.

In a recent piece for the Forbes Technology Council, “Three ways digital transformation is changing how we do business," I explored what businesses need to know about a customer-first models.